You do not have to have had it done here
Half the removals in this shop are somebody else's work, and that is completely fine. Bring it in. There is a separate line on the price list for soaking off work from another salon, and it is longer than taking off our own because we do not know what is under it and would rather find out slowly than quickly.
Please do not pick it off
This is the single most damaging thing anybody does to their own nails, and it is the reason for the thin, bendy, white-flecked nail that takes three to six months to grow out. Peeling gel takes layers of nail plate with it. A soak-off is half an hour and it costs less than a manicure.
A repair inside a week is free
If a nail on a set we applied lifts, chips or breaks within seven days, come back and it is fixed at no charge. Book it as a single nail repair and we take the charge off at the counter. Past seven days it is ordinary wear and it is the price on the list.
Why a removal takes as long as it does
Acrylic and hard gel are reduced with a file first, then either wrapped and lifted or filed the rest of the way. The bit that takes time is the last layer, where the product and your nail are hardest to tell apart. Rushing that is how the nail underneath gets thinned, so we do not.