It is a signal, not a failure
When a set lifts
The single most common thing that goes wrong between appointments, and the one where what you do in the next ten minutes decides whether it costs you nothing or three months of growing out.
What lifting actually is
A gel or an overlay is a film bonded to the surface of your nail. Lifting is that bond letting go at an edge — nearly always at the cuticle, where the new growth pushes it, or at one side wall, where water gets under it. The film itself is usually perfect. That is why a set can look completely fine and still be finished.
The three usual reasons
Water and detergent under the free edge, which is why gloves are the second item on the aftercare page. Growth, which is not a fault at all — three weeks of nail has moved the whole film down. And prep: a nail that was oily, damp or dusty when the base coat went on will let go early, and that one is ours rather than yours.
What to do in the ten minutes after you notice
Nothing. Specifically: not peel it. The loose edge is an invitation and taking it comes with layers of nail plate attached. If it is catching on things, a plaster over it until you can get in is a completely reasonable thing to do.
The seven-day rule
If a nail on a set we applied lifts, chips or breaks inside seven days, come in and it is fixed at no charge. Book it as a single nail repair and the charge comes off at the counter. Past seven days it is ordinary wear, and it is a repair at the price on the list — which is less than most people expect.
When it is lifting on every nail, every time
That is not bad luck and it is not you. It is either a prep problem or the wrong service: a soft or bendy nail flexing under a rigid gel will crack or lift at around day twelve however well it was applied, and the answer is a structured gel that stops the flex rather than a different colour. Tell us it keeps happening. It is a five-minute conversation and it usually solves it.
Everything here has a cadence. Most services have a cadence — a gel manicure at two to three weeks, a fill at two to three, a pedicure at four. We will offer you the date before you leave, and if you would rather not take one then, the reminder comes by e-mail when it is due.
Twenty-four hours, from the link in your e-mail. Twenty-four hours' notice from the link in your confirmation, and there is nothing to pay. Inside that, telephone us — the slot can often still be filled.
Six tables · three pedicure chairs · a published price for everything
Book an appointment
Pick the service and any add-ons and the calendar adds up the minutes before it looks for a slot, so the times you are offered are times that actually fit what you asked for. A pedicure also needs one of the three chairs, and if none is free at four o'clock on a Saturday it will say so rather than book you in and hope.